The Call Center Works Mainly On The Two Process

The Call Center Works Mainly On The Two Process:
1. In-Bound process.

2. Out-Bound process.

In-Bound process :( Incoming calls):
In-Bound call center is a place where calls are made by the customer for any kinds of verifications.

Example:
1. Customer Support.
2. Technical Support.

Out-bound process: (Outgoing calls) :
Out-Bound call center is a place where call:s are made by the call center executives for the purpose of Selling, Marketing etc

Example:
1. Tele Marketing
2. Market Research
3. Collection Verification