What is a call center? What are the processes in the call center?
Mr. Harry Newton brought the concept of call center in the year of 1885.
The concept is places where the calls are being made are received.
The first In-bound call center was the Pan American Airlines in 1956.
The first Out-bound call center was the AT and T Wireless Technology in 1967.
Call center works as a contact center and it acts as a bridge between the customer and the organization.
A call center is places where large numbers of calls are being made are received for the purpose of business.
There are two types of call center:
1. Domestic call center.
2. International call center.
Domestic call center:
Domestic call center is a place where large numbers of call are being made and received for the purpose of business with in country.
For Example:
1. Customer Support
2. Reliance
3. ICICI
4. City Bank
International call center:
International call center is a place where large numbers of call are being made and received for the purpose of business outside the political bounders like U.S.A ,U.K ,AUSTRALIA etc. (Mostly international call center is a out bound.
For Example:
1. Micro Soft
2. Dell Computers
3. HSBC
4. British Airways.
Tuesday, February 26, 2008
Jobs In Call Center Domestic And International
The Call Center Works Mainly On The Two Process
The Call Center Works Mainly On The Two Process:
1. In-Bound process.
2. Out-Bound process.
In-Bound process :( Incoming calls):
In-Bound call center is a place where calls are made by the customer for any kinds of verifications.
Example:
1. Customer Support.
2. Technical Support.
Out-bound process: (Outgoing calls) :
Out-Bound call center is a place where call:s are made by the call center executives for the purpose of Selling, Marketing etc
Example:
1. Tele Marketing
2. Market Research
3. Collection Verification
1. In-Bound process.
2. Out-Bound process.
In-Bound process :( Incoming calls):
In-Bound call center is a place where calls are made by the customer for any kinds of verifications.
Example:
1. Customer Support.
2. Technical Support.
Out-bound process: (Outgoing calls) :
Out-Bound call center is a place where call:s are made by the call center executives for the purpose of Selling, Marketing etc
Example:
1. Tele Marketing
2. Market Research
3. Collection Verification
Call Center Works On Further More Processes Like
Call Center Works On Further More Processes Like:
1. Captive in House Call Center
2. Out Sourced Bureau
3. Technical call center
4. Non-Technical Call Center
5. Voice Process
6. Non-Voice process
Captive in House Call Center:
Captive in House call center is a place where company set up its own call center for the purpose of business.
Out-Sourced Bureau:
Out-Sourced Bureau call center is a place where they work on contract basis .It is nothing but a Third Party call center.
Technical Call Center:
Technical Call Center is a place where they works on computer like Software ,Networking ,Hardware ,Trouble Shooting.To provide step by step solutions to the customer on Technical issues.
Non-Technical call center:
Non-Technical call center is a place where they deal with other than the computers.
Voice Process:
When you talk to the customer over the Telephone it is called Voice Process like Telemarketing, Selling etc.
Non-Voice Process:
E-Mail Support, Chat, Touch Screen, etc.E-Mail Support there should not be any grammer issues, construction of sentences should be proper.
1. Captive in House Call Center
2. Out Sourced Bureau
3. Technical call center
4. Non-Technical Call Center
5. Voice Process
6. Non-Voice process
Captive in House Call Center:
Captive in House call center is a place where company set up its own call center for the purpose of business.
Out-Sourced Bureau:
Out-Sourced Bureau call center is a place where they work on contract basis .It is nothing but a Third Party call center.
Technical Call Center:
Technical Call Center is a place where they works on computer like Software ,Networking ,Hardware ,Trouble Shooting.To provide step by step solutions to the customer on Technical issues.
Non-Technical call center:
Non-Technical call center is a place where they deal with other than the computers.
Voice Process:
When you talk to the customer over the Telephone it is called Voice Process like Telemarketing, Selling etc.
Non-Voice Process:
E-Mail Support, Chat, Touch Screen, etc.E-Mail Support there should not be any grammer issues, construction of sentences should be proper.
What Is BPO?
What Is BPO?
BPO stands for Business Process out sourcing. Call Center is an integral part of a BPO .They convert unorganized information in to organizied form. Mostly it is non-voice process it is very closely related to banking, finance, insurance, medical billing, payroll etc.
What are the Qualities of a Good Call Center Executive?
1. Good Communication Skills
2. Love to Interact with People
3. Confident
4. Flexible
5. Service Minded
6. Patience
7. Positive Minded
8. Should Smile all the Time
9. Problem Solving
10. Well Focused
11. Good in Soft Skill
12. Result Oriented.
BPO stands for Business Process out sourcing. Call Center is an integral part of a BPO .They convert unorganized information in to organizied form. Mostly it is non-voice process it is very closely related to banking, finance, insurance, medical billing, payroll etc.
What are the Qualities of a Good Call Center Executive?
1. Good Communication Skills
2. Love to Interact with People
3. Confident
4. Flexible
5. Service Minded
6. Patience
7. Positive Minded
8. Should Smile all the Time
9. Problem Solving
10. Well Focused
11. Good in Soft Skill
12. Result Oriented.
Call Center Job Are Waiting For You
Call Center Job Are Waiting For You:
Job Description : Customer service skill with persuasive closing of sales. Proficiency with computers, support systems and keyboarding skills. Strong verbal communication skill.
Job Function : Call Center Executives
Education : Any Degree
Company Name : Soft Logic System
Company Profile : Soft Logic Systems, and us outbound call center at Chennai, began its operations in the year 2003, presently running combination of B2B and B2C inbound and outbound campaign is in the process of expansion.
Walk-in Immediately with your Updated Resume (10 am -5pm)
Address:
Soft logic Systems
#10 P.T.Rajan Salai
2nd floor
K.K.Nagar
Chennai-600078
Executive Name: Vanitha.s
Freshers with good communication skill, willing to work in night shift. walk in for spot offer letter from slash support .job profile:voice based technical support in networking. Salary 15,000 p.m
Address:
New no 149 Kodambakam high road near
Mahlingapuram signal
chennai-17
cell 9884574982
Job Description : Customer service skill with persuasive closing of sales. Proficiency with computers, support systems and keyboarding skills. Strong verbal communication skill.
Job Function : Call Center Executives
Education : Any Degree
Company Name : Soft Logic System
Company Profile : Soft Logic Systems, and us outbound call center at Chennai, began its operations in the year 2003, presently running combination of B2B and B2C inbound and outbound campaign is in the process of expansion.
Walk-in Immediately with your Updated Resume (10 am -5pm)
Address:
Soft logic Systems
#10 P.T.Rajan Salai
2nd floor
K.K.Nagar
Chennai-600078
Executive Name: Vanitha.s
Freshers with good communication skill, willing to work in night shift. walk in for spot offer letter from slash support .job profile:voice based technical support in networking. Salary 15,000 p.m
Address:
New no 149 Kodambakam high road near
Mahlingapuram signal
chennai-17
cell 9884574982
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